Cape Town · South Africa → United Kingdom

Your UK customer service team,
at half the cost.

CapeBridge BPO places dedicated, English-fluent agents from Cape Town directly inside your operations — same time zone overlap, same quality standard, without the UK overhead.

Typical UK in-house £2,400 / mo
CapeBridge agent £1,100 / mo
You save £1,300 per agent, every month
Book a free consultation See pricing
Native English speakers
UK hours coverage (8am–6pm GMT)
GDPR-aware operations
23 years industry leadership
55% average cost saving vs UK in-house
23 years operational BPO experience
GMT+2 Cape Town — full UK hours overlap
30 day pilot available — no lock-in

What we do

Four services. One Cape Town team.

Every service is staffed by agents who are trained, English-fluent, and managed day-to-day so you don't have to.

Customer service

Inbound calls, live chat, email support, and ticket management. Your customers get the same quality experience — without you paying UK wages to deliver it.

Inbound calls Live chat Email triage Helpdesk

Back-office administration

Data entry, document processing, scheduling, CRM management, and reporting. Reliable, accurate, and off your plate — delivered in UK business hours.

Data entry CRM updates Scheduling Reporting

Outbound sales

Trained sales agents who follow your scripts, handle objections, and close deals — or warm leads for your UK closers. Commission-aligned structures available.

Outbound calls Script delivery Objection handling Pipeline feeding

Lead generation

Research, list-building, qualification calls, and prospect nurturing. We fill your sales team's pipeline with warm, verified leads — ready to close.

List building Qualification Prospect research Nurturing calls

How it works

Up and running in two weeks.

Step one

Free consultation call

We map your current support operations, identify where we can plug in, and calculate your exact cost saving.

Step two

Team selection & brief

We identify agents matched to your industry and tone. You approve the team before anyone picks up a phone.

Step three

Training & onboarding

We train your agents on your products, scripts, and systems. Most clients are live within 10–14 days.

Step four

Live operations & reporting

Weekly reports, direct access to your team lead, and monthly review calls. Total visibility, zero headache.

What it costs

Straightforward monthly pricing.

No setup fees. No lock-in contracts beyond 30 days. Scale up or down with one month's notice.

Customer service agent

£1,200

per agent / per month

Saves ~£1,200/mo vs UK hire

  • Dedicated full-time agent
  • UK hours (8am–6pm GMT)
  • Phone, email & chat
  • Weekly performance report

Admin / back-office

£950

per agent / per month

Saves ~£1,300/mo vs UK hire

  • Dedicated full-time agent
  • CRM, data & scheduling
  • Your tools & systems
  • Weekly performance report

Outbound sales agent

£1,400

per agent / per month

Saves ~£1,400/mo vs UK hire

  • Trained outbound closer
  • Script & objection training
  • Daily call log & CRM update
  • Commission options available

All prices exclude VAT. Custom team pricing available for 5+ agents. Talk to us about a bespoke quote.

About CapeBridge BPO

Built by someone who has done this for 23 years.

CapeBridge was founded because we saw UK businesses overpaying for operational work that Cape Town could deliver just as well — sometimes better.

23
Years in BPO operations & management
55%
Typical saving vs equivalent UK headcount
14
Days average time from contract to live agent
GMT+2
Cape Town timezone — full UK hours overlap
"The UK companies we work with aren't cutting corners. They're cutting costs — and getting more consistency than they had before."

— CapeBridge BPO founder

Why Cape Town specifically?

  • One of Africa's highest English literacy rates
  • Strong fibre infrastructure and reliable connectivity
  • Large pool of experienced BPO talent seeking stable roles
  • Rand cost base protects your savings from inflation

Get in touch

Let's work out your savings.

Book a free 30-minute consultation. We'll map your current setup, walk through a cost comparison, and tell you honestly whether we're the right fit.

Email
hello@capebridge.co.uk
Phone (UK)
+44 20 0000 0000
Response time
Within one business day
Time zone note: We operate 8am–6pm GMT+2, which is 6am–4pm UK time. Same working day, every time.

Book your free consultation

No obligation. No sales pressure. Just a straight conversation about whether we can reduce your operational costs.

We'll never share your details. This form is for consultation booking only.